Privacy Policy

Plated ("Company," "concierge," "we," "us," or "our") operates the try.plated.nyc website and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

1. DEFINITIONS

Service means the try.plated.nyc website featuring private chef advertising and a matchmaking platform operated by Plated.

Personal Data means data about a living individual who can be identified from that data, including name, contact information, and other identifiers.

Usage Data means data collected automatically, either generated by the use of the Service or from theService infrastructure itself.

Host means a Member who uses the Service to connect with private chefs for in-home dining experiences.

Chef Partner means a culinary professional accepted into the Plated community who offers private chef services to Host.

Member means any Host or Chef Partner who has created an account and agreed to the Terms of Service.

Data Controller means the entity that determines the purposes and means of processing Personal Data. For the purpose of this Privacy Policy, we are a Data Controller of your PersonalData.

2. INFORMATION COLLECTION AND USE

We collect several types of information for various purposes to provide and improve our Service to you.

2.1 Personal Data

While using our Service, we mayask you to provide certain personally identifiable information that can be usedto contact or identify you. This may include:

For All Members:

Email address, first and last name, phone number, address (city, state, ZIP/postal code), and account credentials.

For Hosts:

Dining preferences, dietary requirements, cuisine interests, event details (guest counts, occasion types, dates), kitchen specifications, and service location information.

For Chef Partners:

Professional background and culinary credentials, cuisine specialties and service offerings, pricing and availability information, portfolio materials (photographs, menus), and professional references.

2.2 Usage Data

We may collect information on how the Service is accessed and used. This Usage Data may include your computer's Internet Protocol address (IP address), browser type and version, the pages of our Service that you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

2.3 Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use: Session Cookies (to operate our Service), Preference Cookies (to remember your settings), and Security Cookies (for security purposes).

3. USE OF DATA

Plated uses the collected data for various purposes:

To provide and maintain the Service

To facilitate introductions and matching between Hosts andChef Partners

To notify you about changes to our Service

To provide concierge support and respond to inquiries

To gather analysis or valuable information so that we canimprove our Service

To monitor the usage of our Service

To detect, prevent, and address technical issues

To provide you with news, special offers, and general information about our services unless you have opted not to receive such information

4. MARKETPLACE COMMUNICATIONS

As a two-sided marketplace connecting Hosts with Chef Partners, we facilitate communications and share in formation between parties to enable our Service:

4.1 Information Shared with Chef Partners

When you request a booking as aHost, we share relevant information with Chef Partners to facilitate the service, including: your name and contact information, event details (date, time, guest count, occasion), dietary requirements and cuisine preferences, service location, and any special requests or notes you provide.

4.2 Information Shared with Hosts

Chef Partner profiles, includingprofessional background, cuisine specialties, portfolio materials, and reviews,are made visible to Hosts to facilitate matching. Upon booking confirmation,Chef Partner contact information is shared with Hosts to enable directcoordination.

4.3 Platform Communications

We may send you communicationsabout: booking confirmations and updates, messages from Hosts or Chef Partners,service announcements and policy changes, and promotional content about ourcommunity (with opt-out available).

5. LEGAL BASIS FOR PROCESSING (GDPR)

If you are from the EuropeanEconomic Area (EEA), our legal basis for collecting and using your personalinformation depends on the Personal Data we collect and the specific context.We may process your Personal Data because:

We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and is notoverridden by your rights

For payment processing purposes

To comply with the law

6. RETENTION OF DATA

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data is generally retained for a shorter period, except when used to strengthen security, improve functionality, or when we are legally obligated to retain it for longer periods.

7. INTERNATIONAL DATA TRANSFER

Your information, includingPersonal Data, may be transferred to and maintained on computers locatedoutside of your state, province, country, or other governmental jurisdictionwhere data protection laws may differ from those of your jurisdiction.

Our Service is hosted byWebflow, Inc. in the United States. If you are located outside the UnitedStates and choose to provide information to us, please note that we transferthe data, including Personal Data, to the United States and process it there.

Your consent to this PrivacyPolicy followed by your submission of such information represents youragreement to that transfer. We will take all steps reasonably necessary toensure that your data is treated securely and in accordance with this Privacy Policy.

7.1 EU-U.S. Data Privacy Framework

Our hosting provider, Webflow, complies with theEU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S.DPF, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S.Department of Commerce. If you are located in the United Kingdom, EuropeanUnion, European Economic Area, or Switzerland, Webflow's EU & Swiss PrivacyPolicy applies to the hosting and transfer of your data.

8. DISCLOSURE OF DATA

8.1 Business Transaction

If Plated or our hosting partners is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. Wewill provide notice before your Personal Data is transferred and becomessubject to a different Privacy Policy.

8.2 Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law orin response to valid requests by public authorities (e.g., a court or government agency).

8.3 Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend our rights or property; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users of the Service or the public; or protect against legal liability.

9. SERVICE PROVIDERS

We employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related functions, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9.1 Hosting

Webflow, Inc. provideswebsite hosting and content management. Webflow's use of your data is governedby their Privacy Policy: https://webflow.com/legal/privacy

9.2 Member Management and Billing

Outseta LLC providesmember management, authentication, and subscription billing services. Outseta'suse of your data is governed by their Privacy Policy: https://www.outseta.com/privacy-policy

9.3 Payments

We use third-party services forpayment processing. We do not store or collect your payment card details. Thatinformation is provided directly to our payment processors, whose use of yourpersonal information is governed by their Privacy Policies. Our paymentprocessors adhere to the PCI-DSS standards managed by the PCI SecurityStandards Council.

Stripe, Inc. PrivacyPolicy: https://stripe.com/privacy

9.4 Analytics

We may use Google Analytics to help improve the user experience by analyzing how the service(s) are engaged with over time. Google Analytics does not use any personally identifying information, only anonymous collection of the IP address assigned to your device on the date you visit the Service. We may use the information to improve our Service or to send you promotional messages about our Services. This data collection is not shared or combined following the Google terms. Detailed information about Google Analytics can be found here. If you wish to opt out of Google Analytics install the browser add on found here.

10. SECURITY OF DATA

The security of your data isimportant to us, but remember that no method of transmission over the Internetor method of electronic storage is 100% secure. While we strive to usecommercially acceptable means to protect your Personal Data, we cannot guaranteeits absolute security.

11. YOUR DATA PROTECTION RIGHTS

Depending on your location, youmay have certain data protection rights. We aim to take reasonable steps toallow you to correct, amend, delete, or limit the use of your Personal Data.

Right to Access: You can request access to, update,or delete the information we have on you.

Right of Rectification: You have the right to haveyour information corrected if inaccurate or incomplete.

Right to Object: You have the right to object to ourprocessing of your Personal Data.

Right of Restriction: You have the right to requestthat we restrict the processing of your personal information.

Right to Data Portability: You have the right toreceive a copy of your information in a structured, machine-readable format.

Right to Withdraw Consent: Where we rely on consent,you have the right to withdraw it at any time.

Right to Opt Out: You may opt out of promotionalcommunications using the unsubscribe link in our emails. You may also haverights to opt out of "sale" or "sharing" of personalinformation under applicable privacy laws.

We may ask you to verify youridentity before responding to such requests. If you are a resident of theEuropean Economic Area (EEA), you have the right to complain to a DataProtection Authority about our collection and use of your Personal Data.

12. "DO NOT TRACK" SIGNALS

We do not currently support DoNot Track ("DNT"). Do Not Track is a preference you can set in yourweb browser to inform websites that you do not want to be tracked. You canenable or disable Do Not Track by visiting the Preferences or Settings page ofyour web browser.

13. LINKS TO OTHER SITES

Our Service may contain links too their sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

15. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new PrivacyPolicy on this page and updating the "Last Updated" date at the top of this Privacy Policy. For material changes, we will notify you via email and/or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

16. CONTACT US

If you have any questions about this Privacy Policy, please contact us: try.plated.nyc/contact

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